Shipping policy

SHIPPING POLICY

ORDER FULFILLMENT

Products sold through our store may be fulfilled and shipped directly by our retail partners and suppliers. Because products may be fulfilled from different locations, fulfillment times, shipping methods, and delivery times may vary by item and destination.

Once an order has been placed, it will be sent to the appropriate fulfillment partner for processing. Orders containing multiple items may arrive in separate shipments.

SHIPPING RATES

Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase. Shipping rates may vary depending on the products ordered, delivery destination, supplier, and available shipping method.

Please review the shipping options and charges shown at checkout before placing your order.

DELIVERY ESTIMATES

Any delivery dates or transit times displayed at checkout are estimates and are not guaranteed. Delivery times may vary depending on the fulfillment location, shipping carrier, destination, weather, holidays, carrier delays, and other circumstances outside our control.

ORDER TRACKING

When tracking information becomes available, it will be associated with your order and may be provided through your shipping confirmation or order-status information.

Please allow time for tracking information to become active after a shipment has been processed by the carrier.

MULTIPLE SHIPMENTS

If your order contains multiple products, the products may be fulfilled from different locations or suppliers. As a result, your order may arrive in more than one package and at different times. Separate tracking information may be provided for each shipment when available.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout.

If you notice an error in your shipping information after placing an order, contact us as soon as possible at jonahboard@icloud.com. We cannot guarantee that an address can be changed after an order has entered fulfillment.

DELAYS

We are not responsible for shipping or delivery delays caused by carriers, severe weather, customs processing, service interruptions, incorrect address information, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact us and we will assist you in reviewing the available tracking and order information.

LOST, MISSING, OR DAMAGED SHIPMENTS

If your order arrives damaged, is missing an item, or tracking indicates a delivery issue, please contact us at jonahboard@icloud.com with your order information and a description of the issue. Photos may be requested for damaged items.

We will review the issue and work with the applicable fulfillment partner or carrier when appropriate.

RETURNS

Returns and refunds are governed by our Refund Policy. Please review our Refund Policy before requesting a return.

CONTACT

For questions regarding an order or shipment, contact us at:

jonahboard@icloud.com